Villa Host

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Responsibilities

Before Arrival:; Villa Host to assist Front Office Team, if Villas are vacant OTHERS; Any Vacant Villa should be on Vacant Clean mode; To finalize the guest bill and ease procedures for the payment formalities.; Packing up of luggage upon guest request; Departure letter from Villa Manager; Departure:; Final check of invoices (To be carried out 72 hours prior to departure); Coordinate & organise transfer from Villa.; Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.; Promote guests in posting positive reviews on Trip Advisor and ReviewPro; Before Departure; Coordinate guest day to day activities with other departments; Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ; Note down all habits and hobbies of the guest for guest history; Propose FnB Planner / Propose personalise service to the guests; During Stay; Preparation of welcome registration card and welcoming letter, with the Front Office Team; Welcome guest upon arrival.; Check in guest directly into the villa as per standard welcoming procedure; Upon Arrival; Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.; Deep cleaning of Villa (the villa and its surroundings); Deep cleaning of Villa if Villa is back-to-back; Make sure all villa inventory (linen, products, etc) are available; Ensure that particulars or special request is followed up.; Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.; Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time .

Requirements

Middle or Secondary Education + Additional training or certificates in the relevant field.; A minimum of 1 year of experience in hotel industry.; Proven experience working in a top luxury resorts.; Polyvalent skills.; Excellent knowledge about customer service.; Superb multitasking skills.; Exceptional attention to detail.; Fluency in English and another language, written and verbal communication.; Knowledge of a third language is a plus.