VP, Account Services

The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical medical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

Responsibilities

Develop and execute strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention; Lead internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical medical marketing communications initiatives; Responsible for assigned Account Services employee recruitment, mentorship, and retention; Personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs; Develop and nurture client relationships on assigned accounts; Lead assigned business development opportunities and initiatives required to increase revenue; Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables; Ensure team compliance with client contracts, timelines, and budgets; Manage, mentor, and develop assigned agency personnel

Requirements

Bachelor's degree required; Minimum 10 years’ agency experience in pharmaceutical medical communications and account services; Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical medical communications agency; Experience managing and mentoring Account Services personnel; Ability to attend and conduct virtual or in-person presentations; Significant communication with clients and internal teams, including many presentations; Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings); Ability to commit to extra and/or nontraditional hours as client needs require

Nice to have

MBA or advanced degree

Benefits

competitive salaries; generous paid time off; excellent health insurance; family leave; 401(k) plan with employer matching