VR Robot Operator and Support Technician

Tutor Intelligence is a robotics research and deployment company building generally capable robot hardware and artificial intelligence. The VR Robot Operator will remotely control robotic systems using a virtual reality headset and handheld controllers to complete structured pick-and-place objectives, contributing to improvements in robot performance and learning, while monitoring robot performance and providing first-line technical support.

Responsibilities

Remotely control robotic systems using a VR headset and handheld controllers; Complete structured pick-and-place objectives by identifying, picking up, moving, and accurately placing specified items; Follow each objective as written and maintain a steady operating pace while prioritizing safety; Monitor robot performance; Respond to operational issues; Provide first-line technical support using approved procedures; Maintain clear communication with customers and internal technical teams

Requirements

Able to use a VR headset and handheld controllers safely and effectively for scheduled operating periods, with reasonable accommodation where applicable; Strong hand-eye coordination, spatial awareness, and attention to detail; Able to perform controlled and precise movements at a consistent pace; Able to understand detailed instructions and complete objectives as assigned; Comfortable performing repetitive pick-and-place tasks while maintaining accuracy and focus; Clear written and verbal communication skills; Able to interpret system alerts, document technical problems, and follow troubleshooting and escalation procedures; Dependable and able to maintain attention during continuous or repetitive operations; Available to work assigned shifts based on operational coverage requirements

Nice to have

Experience with VR systems, robotics, gaming controls, simulation software, or remote equipment operation; Experience in technical support, robotic operations, industrial operations, hardware testing, or quality assurance; Familiarity with ticketing systems, technical documentation, and structured troubleshooting processes

Benefits

Fully employer-covered health insurance; Managed 401(k); Unlimited PTO and all federal holidays off for full-time salaried employees; 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees; Regular in-office meals; Team social events throughout the year