Waiter/Waitress

The Waiter/Waitress is responsible for delivering exceptional food and beverage service to guests in line with Rosewood brand standards and the expectations of an ultra-luxury environment. A strong focus is placed on creating personalized, attentive, and memorable dining experiences through professional service, product knowledge, and attention to detail. The role requires maintaining service standards, anticipating guest needs, and ensuring the accurate and timely delivery of food and beverages. Close collaboration with colleagues and Culinary is essential to support a seamless operation and consistently exceed guest expectations. Accountability includes guest satisfaction, adherence to service standards, and contributing to the overall success of the outlet.

Responsibilities

Delivering exceptional food and beverage service to guests; Creating personalized, attentive, and memorable dining experiences; Maintaining service standards and anticipating guest needs; Ensuring accurate and timely delivery of food and beverages; Collaborating with colleagues and Culinary to support seamless operation; Handling guest inquiries, feedback, and concerns professionally; Maximizing revenue opportunities through suggestive selling and upselling; Maintaining cleanliness and organization of workstations; Complying with Rosewood, Forbes, and LQA standards; Following health, safety, and HACCP standards

Requirements

Delivering exceptional food and beverage service in line with Rosewood brand standards; Creating personalized, attentive, and memorable dining experiences; Product knowledge and attention to detail; Maintaining service standards and anticipating guest needs; Ensuring accurate and timely delivery of food and beverages; Collaborating with colleagues and Culinary; Adhering to hygiene, HACCP, and safety standards