Waiter/Waitress

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Waiter/Waitress

As a Waiter/Waitress you are responsible for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Server you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience.

Physical Aspects of Position (include but are not limited to)

- Constant standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Responsibilities

Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel; Greet & seat customers and serve them in a professional, discreet & personalized way; Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests; Consistently monitor quality of Food & Beverage being served; Practice good customer relations and attend to customer complaints / queries satisfactorily; Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment; Responsible for all service preparations before, during & after the service (mis-en-place); Ensure minimum wastage, breakage and spoilage; Actively use up selling techniques to exceed Guest expectations and increase revenue; Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

Requirements

Previous experience in hospitality industry is preferred; Strong interpersonal and problem solving abilities; Highly responsible & reliable; Ability to work well under pressure in a fast paced environment; Ability to work cohesively as part of a team; Ability to focus attention on guest needs, remaining calm and courteous at all times; Additional language skills such as Arabic, French, Russian etc… is an asset

Benefits

Employee benefit card offering discounted rates in Accor worldwide; Learning programs through our Academies.; Opportunity to develop your talent and grow within your property and across the world!; Ability to make a difference through our Corporate Social Responsibility activities.