Welcomer (Front Office Agent)

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Responsibilities

Be the first smile guests sees - Greet guests warmly and professionally, ensuring smooth check-in and check-out procedures that create a positive first impression.; Anticipate guest needs and handle transactions efficiently while maintaining the high service standards Pullman is known for.; Monitor room status and guest feedback, taking appropriate action to ensure guest satisfaction throughout their stay.; Maintain detailed guest records and provide attentive service to our valued guests.; Ensure compliance with local regulations and company policies while prioritizing excellent guest service in all interactions.

Requirements

Thriving in fast-paced environments and love creating memorable guest experiences.; Previous experience in hospitality is a strong advantage.; Tech-savvy with Opera or similar systems; Guest-oriented, approachable, and genuinely service-minded; Fluency in English, additional languages are great asset; Sales-driven mindset