Winery Concierge

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery , Lewis Cellars , and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences.

A new era of luxury hospitality is in Napa. Lewis Cellars is building on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

We are seeking an enthusiastic and customer-focused individual to join our team as a Winery Concierge . In this role, you will be the first point of contact for guests, ensuring a warm and inviting experience as they visit our winery. Your role will involve greeting guests, managing reservations, facilitating tastings, and providing exceptional customer service in a fast-paced and enjoyable environment.

This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Pay Range: $24.00 - $26.00 an hour. Final compensation will be dependent upon skills & experience.

Responsibilities

Guest Reception and Engagement:; Welcomes guests with a friendly and professional demeanor, creating a positive first impression; Answers questions about the winery, its history, and the products offered; Guides visitors to the appropriate tasting areas, tours, or events; Reservation Management:; Handles phone and online inquiries regarding reservations, events, and tours; Schedules and confirm bookings, ensuring proper coordination with other winery departments; Tasting Room Support:; Assists in setting up and organizing the tasting room and reception area; Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics; Retail and Sales Assistance:; Promotes and processes wine and merchandise sales; Assists guests with purchasing wine club memberships or special event tickets; Administrative Tasks:; Maintains accurate records of reservations, visitor counts, and purchases; Handles guest feedback and escalates issues to management as needed; Event Support:; Supports winery-hosted events, including private tours, corporate gatherings, and weddings; Provides logistical support and maintain an upbeat atmosphere during events

Requirements

Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry), experience in a restaurant is preferred but not required; RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire; Basic knowledge of wines and the wine-making process (willingness to learn is a plus); Proficiency with reservation software and basic office tools, Tock, Commerce 7; Flexibility to work weekends, holidays, and evenings as needed; Ability to multitask and remain composed in a fast-paced environment; Ability to follow instructions and work independently or as part of a team; Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized; Strong organizational and time management skills; Strong communication and interpersonal skills; High School diploma or equivalent