Wonderful - Forward Deployed Engineer - Monterrey

ABOUT Wonderful

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

As a Forward Deployed Engineer (FDE) at Wonderful, you’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes.

You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.

This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.

Responsibilities

Partner with customers to understand operational challenges and success criteria; Translate open-ended problems into clear technical designs and implementations; Build AI agents that integrate with customer systems and perform real tasks; Own deployments, including reliability, performance, and continuous improvement; Test with real data, measure outcomes, and iterate based on results; Collaborate with Product & Engineering to ship high-quality solutions; Contribute to tools, documentation, and best practices that scale customer delivery

Requirements

5+ years of experience in software engineering or technical problem-solving roles; Strong fundamentals in software design, system thinking; Experience working across systems, integrations, and data flows; Comfort working directly with customers and owning ambiguous problems; Clear communication skills and a strong ownership mindset; Curiosity and interest in building AI-powered systems that work in practice

Nice to have

Experience in forward-deployed, solutions engineering, or customer-facing roles; Exposure to AI agents, automation, or conversational systems; Experience operating and improving production systems