Worker Engagement Specialist

Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world . EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Ulula aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Ulula software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including India, China, Peru, South Africa with clients ranging from Fortune 100 companies to NGOs and government departments.
Ulula is a subsidiary of EcoVadis , the leading provider of business sustainability ratings.

Responsibilities

If the role sounds like a good fit for you, we’d love to hear from you.; What you’ll do:; Lead the deployment of digital worker voice programs in workplaces in Jordan.; Lead supplier platform training and technical support; Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands; Be available for investigation and remediation support if requested by brands; Support the development and updating of supplier and worker onboarding materials; Own regular communication with supplier management - from program introduction to status check-ins; Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment; Gather client and supplier feedback and ideas to inform platform advancements; Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.

Requirements

Your preferred profile:; Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights; 5+ years’ experience working within the global supply chain industry, delivering social or labour impact projects; Excellent communication skills, both oral and written, in both English and Arabic is required; additional languages spoken by foreign workers in Jordan is appreciated.; Organized, conscientious and accountable; Experience in customer / client services and delivery; Based in Jordan is required; Occasional travel nationally may be required What sets you apart:; Understanding of labour, human and community rights issues in global supply chains; Knowledge and experience in community relations, corporate social responsibility programs; Experience with adopting new technology and train others to do the same; Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects; Passion for equality and safe workplaces; Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus; If you are interested, please submit your resume, cover letter along with your proposed rates.