Workplace Experience Operations Technician

Campus Workplace Experience & Operations is devoted to the coordination of space, people, and workplace services to create an optimal, engaging, and high-performing campus environment. Our team partners closely with Facilities, IT, Events, and business leaders to ensure our associates have functional, flexible, and inspiring spaces to do their best work. The Workplace Operations Technician plays a hands-on role in executing daily workplace operations, small-scale construction, installations, and campus enhancements. This position supports the physical delivery of space changes, events, and workplace improvements while partnering with Facilities Maintenance for overflow and light repair support. This role is a key contributor to maintaining a high-quality, efficient, and associate-focused campus experience. This job is located at our Global Home Office in Columbus, Ohio.

Responsibilities

Execute hands-on workplace operations tasks and small-scale construction projects, including furniture, product, and equipment moves; Installation and adjustment of doors and hardware; Building and installing shelving, storage solutions, and fixtures; Minor framing, drywall patching, trim, and finish work; Installation of signage, whiteboards, accessories, and workplace amenities; Support space reconfigurations, room conversions, and campus enhancement projects in partnership with the Workplace Experience and Space Planning teams; Provide physical setup and teardown support for associate events, meetings, and engagement activities; Partner with Facilities Maintenance on light repairs, preventive maintenance support, and overflow work, escalating work that requires licensed trades or specialized expertise; Maintain campus readiness by proactively identifying and addressing minor issues before they impact associates; Use maintenance and work order systems to track tasks, document completed work, and communicate status updates; Safely operate hand and power tools in accordance with company safety standards and OSHA guidelines; Contribute to a collaborative, hands-on team environment by physically supporting space changes, moves, event setup/teardown, and campus readiness activities as needed, regardless of primary role; Perform the job in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment; Some early mornings, evenings, weekends, and support for high-visibility events or peak periods may be required

Requirements

A Highschool Diploma or equivalent; 2–4+ years of experience in facilities, maintenance, construction, workplace services, or a related hands-on role; Working knowledge of basic carpentry, construction, and installation techniques; Ability to safely and effectively use hand and power tools; Ability to read basic layouts, measurements, and simple drawings; Strong problem-solving skills and attention to detail; Comfort working independently and as part of a highly collaborative team; Ability to adapt and work in a fast-paced, dynamic campus environment; Strong customer service mindset and “team-first” attitude; Awareness of safety best practices, ability to follow written and verbal instructions, and exercise good judgment; Ability to bend, reach, sit, stop, balance, climb, stand for long periods of time, walk long distances, work with arms extended over shoulders, push, pull, lift up to 50 lbs, and perform repetitive physical tasks; Basic computer skills, including Microsoft suite of products (Word, Excel, PowerPoint, Teams), Outlook, and general software navigation

Nice to have

Experience with furniture systems, shelving, fixtures, and workplace installations

Benefits

Incentive bonus program; 401(K) savings plan with company match; Annual companywide review process; Flexible spending accounts; Medical, dental and vision insurance; Life and disability insurance; Associate assistance program; Paid parental and adoption leave; Access to fertility and adoption benefits through Carrot; Access to mental health and wellness app, Headspace; Paid Caregiver Leave; Mobile Stipend; Paid time off and one paid volunteer day per year, allowing you to give back to your community; Merchandise discount on all of our brands; Opportunities for career advancement, we believe in promoting from within; Access to multiple Associate Resource Groups; Global team of people who will celebrate you for being YOU; Flexibility and competitive Paid Time Off; Education and engagement events; Volunteer opportunities and additional time off to give back to our global communities