Workplace & Technical Operations Generalist

The Workplace & Technical Operations Generalist, Dublin is a hands-on, field-oriented generalist whose core strength is event/AV production, backed by the ability to act as EMEA's remote hands for on-site technical troubleshooting and steady-state workplace operations for the Dublin office. This is a generalist role, not a specialist one. Regular travel to Paris, Dublin, and other EMEA offices is core to the role.

Responsibilities

Provides hands-on AV setup, teardown, and live support for all-hands, offsites, and internal events across EMEA offices; Helps coordinate production vendors for larger events; Maintains and troubleshoots AV equipment and conferencing systems across EMEA meeting rooms; Runs or supports livestreaming/broadcast setup for multi-office all-hands; Acts as EMEA's remote hands by traveling to offices to physically diagnose and fix issues; Provides on-site support for meeting rooms, network closets, and building-technology touchpoints; Coordinates with the PREWF infrastructure team on building systems; Acts as point of contact for day-to-day workplace matters in the Dublin office, including supplies, deliveries, and service providers; Ensures meeting rooms, common areas, and shared spaces are maintained to a high standard; Uses internal tools such as Jira to track workplace and facilities requests; Supports basic building maintenance coordination with landlords and vendors; Supports compliance with local health and safety requirements; Supports vendor coordination and project tracking for regional technical and workplace initiatives; Assists with budget tracking for AV, workplace, and technical equipment expenses across EMEA; Identifies opportunities to improve employee experience through better tools and light automation; Assists with small office moves, adds, and changes involving technical systems; Works closely with the PREWFI EMEA team, Infrastructure, Security, HR, Finance, IT, and external contractors

Requirements

About 5 years of relevant experience (event production, AV, technical support, or similar hands-on technical field work); Working independently without close oversight; Traveling autonomously between offices; Making sound judgment calls on time and priorities; Collaborative approach to IT and network fundamentals; Hands-on and field-oriented, comfortable physically troubleshooting AV, network closets, and building-technology touchpoints; Strong organizational and multitasking skills; Fluency in English; Genuinely curious about technology and quick to pick up new tools and systems; Stays calm and follows procedures under pressure

Nice to have

French language skills; German language skills; Curiosity about data and automation; Familiarity with tools such as Claude, Google Apps Script or Notion; Figure-it-out mindset with new building automation, IoT, or infrastructure platforms

Benefits

Premium healthcare; Mental health support; Emergency leaves; Healthy work-life balance in a flexible and welcoming environment; Modern office close to transport and amenities; Lunch vouchers; Discounted ClassPass subscription; E-learning, conferences, knowledge-sharing sessions, and continuous learning programs; Global career opportunities; Regular social events; Free use of company products