WPPA OFFICE ASSISTANT

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

Responsibilities

Understands and adheres to the WPH Performance Standards, Policies and Behaviors; Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available; Fulfills responsibilities as assigned that may include sending/receiving patient records and documents, scheduling surgical procedures and tests, obtaining pre-certification for health care services, verifying insurance coverage and patient demographics, scanning, managing and updating charts; Answers telephone, relays messages, and provides information when necessary; Maintains files and assists in establishing office systems; Orders office supplies; Operates related office equipment; Attends meetings, takes and distributes minutes; Fulfills organizational responsibilities including respecting/promoting patient rights, responding appropriately to emergencies, and communicating concerns/problems relating to patients and/or staff with immediate supervisor; Adheres to White Plains Hospital infection control standards including hand hygiene; Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues; Collaborates and communicates with the health care team; Completes annual mandatory requirements including Occupational Health Requirements; Attends mandatory in-services; Participates as a member of the patient care team, including daily huddles and regular schedule practice team meetings; Utilizes cost containment practices; May prepare and maintain various statistical data; Performs all other duties as assigned

Requirements

High School or GED; Less than 1 year previous patient relations experience required; Less than 1 year general office experience required; Less than 1 year previous physician practice patient experience preferred; Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred

Nice to have

Previous physician practice patient experience; Basic medical terminology; Electronic Scheduling experience; Electronic Medical Record experience