AAC I - Central Scheduling, SSMC

Will serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information, processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed. Status: Full time. Budgeted Hours: 40. Shift: Day. M - F 8 - 430.

Responsibilities

Serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center; Schedule patient appointments following provider template for assigned department(s); Recite all appointment information back to patient including appointment duration, date, time, provider and location; Maintain consistent compliance with quality standards; Work collaboratively with administrative and clinical staff of assigned department(s); Maintain comprehensive knowledge-base of scheduling rules for assigned department(s); Register new patients; verify personal and insurance information; update as required; Assist with rescheduling patient appointments at the direction of the department Manager; Answer calls in a timely, courteous and helpful manner; end calls with standard closing question; May be required to learn and perform all operator functions; Assist with training of new employees upon request; Maintain effective level of productivity at all times; Willingly accept special assignments; Maintain work area in a neat and orderly manner; Adhere to the SSMC Mission Statement and all SSMC policies and procedures; Collect demographic information, verify insurance information, process patient requests including prescription refills, and distribute/respond to inquiries received via website and fax

Requirements

High school diploma or equivalent (required); Two (2) years of college (preferred); 1 year medical office experience (required); Epic experience (preferred); Excellent verbal and written communication skills; Excellent computer skills with knowledge of various software applications; Knowledge of various insurance requirements; Excellent interpersonal skills; Ability to meet demanding deadlines and balance multiple tasks; Detail oriented with excellent organizational and prioritization skills; Computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet and other computer software as required

Nice to have

Two (2) years of college; Epic experience