AI Solutions Specialist -Implementations

Implementation Operations is evolving into an AI-enabled technical delivery organization. This role sits within IO and is hired with a strong aptitude for supporting Marmot implementations and AI-enabled delivery workflows while continuing to own broader IO responsibilities across customer onboarding, recurring deliveries, Vertex migrations, and operational excellence. This is not a Marmot-only role; it is an Implementation Operations role with a Marmot mindset.

Responsibilities

Independently manage customer implementations and recurring deliveries; Support AI-enabled implementations and onboarding; Deliver automation improvements that reduce manual effort or improve reliability; Contribute to AI and Implementation Operations playbooks and documentation; Own end-to-end implementation operations including customer onboarding, recurring data deliveries, production workflows, and operational support; Execute and validate production deliveries while maintaining high standards for data quality and timeliness; Collaborate with Product, Engineering, DPQ, Customer Success, and Technical Engagement; Use GenAI tools and AI capabilities to improve productivity and identify operational improvements; Drive automation, documentation, and process improvements

Requirements

Strong SQL and data fundamentals; Curiosity and aptitude to learn AI technologies and AI-enabled implementation workflows; Experience working with APIs, cloud platforms, or modern data ecosystems; Strong ownership, communication, and stakeholder management skills across technical and non-technical partners; Comfort working through ambiguity, learning new systems, and taking initiative to solve problems

Nice to have

Experience with Snowflake, AWS, Python, or Airflow; Healthcare or Life Sciences industry experience; SaaS implementation or technical onboarding experience; Familiarity with GenAI tools and AI-enabled workflows