Appointment Setter

Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization. The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.

Responsibilities

Handle 175–225 calls per day through an auto-dialer system; Engage with leads in real-time as calls are presented via dialer; Maintain consistent energy, tone, and efficiency across a high volume of interactions; Follow structured scripts and call flows to guide conversations; Book qualified in-home appointments for the sales team; Keep conversations focused on securing appointments rather than selling services; Ask key qualifying questions related to location, timing, and interest; Ensure appointments meet required criteria before booking; Avoid over-selling or deviating from the defined process; Accurately update and manage lead data within LeadPerfection; Track call outcomes, appointment status, and follow-ups; Maintain clean and organized pipeline data; Operate within a predictive dialer environment using Five9; Manage callbacks and follow-ups as needed; Work efficiently within a structured, queue-based workflow; Adapt quickly to script updates, campaign changes, and shifting priorities; Remain coachable and open to feedback; Maintain performance consistency in a repetitive, fast-paced environment

Requirements

Open to candidates based in LATAM, Africa, and Eastern Europe; Available to work during U.S. business hours aligned with the client’s time zone; 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles; Ability to control and guide conversations efficiently toward booking outcomes; Comfortable handling high call volume with speed and consistency; Strong listening skills and ability to follow structured scripts naturally; Process-driven and execution-focused mindset rather than sales-driven; Comfortable working within structured systems and clear KPIs; Resilient, consistent, and able to manage repetitive tasks effectively; Coachable, adaptable, and responsive to feedback and change

Nice to have

Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling); Experience working with auto-dialers or predictive dialer systems