Call Center Representative

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University.

Responsibilities

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services; Collects, assesses, submits, processes and updates sensitive and confidential information; Resolves patient access issues within limits; Answers large volume of inbound inquiries by phone, email, and other electronic interfaces; Schedules patient appointments, resolves patient issues, responds to patient/physician inquiries, handles billing inquiries and complaints, and provides basic technical support; Monitors appointment schedules, systems, and resources; Keeps abreast of regulations and compliance requirements

Requirements

High School diploma or equivalent; 1 year of customer service experience; Or equivalent combination of education and experience