CASE MANAGEMENT TEAM LEADER

The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist II, to function as Case Management Team Leader. The position supervises teams of BOS staff who provide eligibility determination, financial planning, economic support opportunities, and monitoring of related services to persons in need, to promote individual and family self-sufficiency. Hours/Shift: 8:30am – 5:00pm with Flex Schedules.

Responsibilities

Monitor the workflow of BOS workers handling new applicants, closed Family Assistance cases, Safety Net case reopens, and one-shot deals; review specific cases and authorize benefits as required; review the accuracy and timeliness of reports, including work lists; act as liaison to the Rental Assistance Unit; conduct daily sweeps to ensure timely and proper service; manage teams of BOS workers who interview applicants, assess eligibility, work with applicants to remove barriers to employment, and make referrals; manage teams providing comprehensive case service delivery to participants, including establishing ongoing eligibility, developing Employment Assessments and Employment Plans, and executing strategies to help participants achieve self-sufficiency; ensure adequate planning, scheduling, and monitoring of case management activities and review outcome reports, work lists, audits, and client feedback; assist with case consultation and guidance on difficult cases; oversee clerical and BOS workers serving walk-in and telephone clients; oversee staff who determine housing needs of tenants at risk of or experiencing homelessness and develop anti-eviction/housing intervention plans; monitor conference activities and prepare regular unit reports; perform final review of fair hearing packets and determine whether resolution is required before the hearing, representing the Agency; prepare reports on key performance outcomes and implement necessary corrective actions in a timely manner; may conduct field visits

Requirements

A four-year high school diploma or its educational equivalent; three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming; OR a baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; OR a baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in social/human services work as described above; college credit from an accredited college may be substituted for experience on the basis of 60 semester credits for 9 months of work experience, but all candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in social/human services work; applicants must be permanent in the Associate Benefits Opportunity Specialist civil service title