Claims Investigator - Claims Team - City Attorney's Office (9155)

Appointment Type: Permanent Exempt (PEX) position; individuals who are appointed to Exempt Positions are appointed at the pleasure of their appointing officer and are considered to be "at-will."

- Application Opening : August 26, 2026
- Application Deadline : Continuous, earliest close 5:00 p.m. Wednesday, September 9, 2026
- Compensation Range : $130,546 - $158,626
- Recruitment ID : RTF0167140-01105878 The San Francisco City Attorney’s Office is looking for a qualified and motivated individual to join its Claims Team as a Claims Investigator.
About the Office

The San Francisco City Attorney’s Office is an innovative, nationally-recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents. With nearly 350 talented and dedicated employees, the Office provides exceptional legal services to the City’s Mayor, Board of Supervisors, officials, and departments. Our work empowers City leaders with effective, responsive, and creative legal solutions and representation so they can deliver critical public services, and our affirmative advocacy enhances the lives and wellbeing of San Francisco’s residents and visitors.
The Office recognizes that diversity in the backgrounds, identities, and experiences of our employees enriches our workplace and enhances our work. We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities. We have a clear vision: to be the place where a diverse mix of people want to come and stay, grow professionally, and find purpose and engagement, and where all employees feel welcomed and respected, and valued for their work and contributions to the Office and the City.
The Office provides a hybrid work schedule for eligible employees.
To learn more about the City Attorney's Office, please visit our website .

Responsibilities

About the Claims Team; Claims Investigator Position and Responsibilities; Investigators’ specific duties include:; Investigates all circumstances surrounding personal injury and property damage claims; prepares and compiles detailed reports of all such investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters and others.; Negotiates the resolution or settlement of claims within prescribed limits; interviews witnesses at the scene of accidents and secures signed statements related thereto; consults with contractors, officials, technical and specialized personnel, as necessary.; Defends the City in Small Claims court.; Makes regular contact with City employees and the general public concerning investigations.; Collaborates with the Municipal Transportation Agency, Public Utilities Commission and all other City departments.

Requirements

Minimum Qualifications; Training and Experience : Requires completion of high school, supplemented by at least four years of progressively responsible experience involving investigation and processing of personal injury and property damage claims; or an equivalent combination of training and experience; AND; License : Requires possession of a valid state motor vehicle operator's license.; Desired Qualifications; A commitment to valuing diversity and contributing to an inclusive working and learning environment.; The ability to exercise good judgment, multi-task, and meet deadlines.; Integrity and honesty.; A good knowledge of or aptitude for learning and understanding City and State laws applicable to personal injury and property damage claims, relevant legal terminology and court procedures.; A good knowledge of or aptitude for learning and understanding the operations of utilities, vehicles, and equipment used and maintained by City departments.; The ability to gather evidence in the field and through online databases.; The ability to prepare for and conduct investigative interviews.; Strong analytical and writing skills and the ability to prepare investigative reports.; Strong oral communication skills.; Claims adjusting and/or insurance investigation experience, especially regarding public agencies.; Risk Management experience.; Possession of a private investigator’s license. Verification; Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.; Resumes will not be accepted in lieu of a completed City and County of San Francisco application.; Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.; Selection Procedures