Director, Content & Publishing Operations

This role is based in our 240 Blackfriars, London office. As the Director of Content & Publishing Operations, you will take ownership of our global content operations and lead our centralized team of content production professionals across editing, design, translation, platform usability, and multimedia. This pivotal leadership role is responsible for producing and publishing research content while driving the continual evolution of tools, capabilities, systems, and processes that power our organization's strategic vision. You'll set a comprehensive 3-year strategic plan underpinned by clearly defined goals and budgets aligned with business priorities and customer demands, while fostering a positive, engaged culture across globally distributed teams. Working pattern: in-person with colleagues or customers and partners three days a week or more, with flexibility to work from home or remotely otherwise.

Responsibilities

Strategic Leadership: Set strategic direction, operating objectives, and performance standards for the global function; develop long-term workforce planning, succession strategies, and capability development initiatives; Operational Excellence: Define and evolve the strategic operating model and organizational design, ensuring structures, workflows, governance, systems, and resource allocation align with business priorities and growth requirements; Risk Management: Own operational risk management by proactively identifying capacity, delivery, process, technology, and organizational risks; implement mitigation strategies to ensure business continuity; Continuous Improvement: Oversee operational transformation initiatives that drive improvements across processes, systems, and ways of working to enhance quality, efficiency, and scalability; Strategic Partnership: Partner with senior stakeholders across Research, Consulting, Technology, Finance, and Operations to influence priorities, investment decisions, and organizational change initiatives; Performance Management: Establish operational governance, performance frameworks, KPIs, and reporting mechanisms that drive accountability, transparency, and informed decision-making; Team Leadership: Provide inspirational leadership to managers and team leads, fostering a high-performance culture focused on engagement, development, and operational excellence; Project Delivery: Support on-time delivery of high-quality, differentiated research projects, both syndicated and consulting, that exceed client expectations; Strategic review and optimization of content workflow processes and documentation; Technology-first strategic plans to unlock scalability and growth capabilities; Organization design evolution aligned with anticipated business needs; Team leadership decisions aligned with budget and strategic plans; Optimized resource allocation for maximum efficiency and margin; Annual budget development and delivery for the function

Requirements

Proven ability to operate at both strategic and operational levels with a track record in evolving and overseeing content production processes; Experience with modern content management systems, analytics tools, and AI solutions; understanding of how technology transforms operations; Demonstrated ability to manage multiple complex initiatives simultaneously; Strong experience navigating matrix organizations, building consensus across diverse teams, and interacting confidently with senior stakeholders; Previous exposure to research content, ICT industry intelligence, or research processes and methodologies; In-depth knowledge of business processes that deliver content efficiently and cost-effectively at high quality; Excellent presentation, written, and verbal communication abilities with executive presence and attention to detail; Experience with vendor governance and strong negotiation skills; solid quantitative analysis capabilities

Benefits

Great community: a welcoming culture with in-person and online social events, Walk the World charity day and active diversity and inclusion networks; Broader impact: up to four days per year to volunteer, with charity match funding available; Career opportunity: bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning; Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year; A flexible range of personal benefits to choose from, plus company funded private medical cover; A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares; Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more; Recognition for great work, with global awards and kudos programmes; As an international company, the chance to collaborate with teams around the world