Financial Crimes Officer - Contact Centre

Empower Australia’s Payments Future with Cuscal

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Financial Crimes Contact Centre or delivering innovative solutions in Product Delivery , your contribution helps shape the payments industry’s future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.

Protect what matters most while delivering exceptional customer outcomes.

Multiple Opportunities Available

We're currently hiring for 10 Financial Crimes Officer opportunities to join our team and play a key role in helping protect Cuscal and our clients from financial crime.

Available positions include

- 5 x Permanent positions
- 5 x 12-month Max Term Contract positions

Salary: $73,232 package inclusive of superannuation.

In this role, you’ll play a critical part in safeguarding our clients’ customers, protecting their financial wellbeing while helping us stay one step ahead of evolving fraud threats.

Woven through our values we think customer , we earn trust , and we are one team, as a Fraud Officer, you’ll bring these values to life every day through the way you support customers, collaborate internally, and respond to risk with confidence and care.

What you’ll bring

You’re someone who puts customers first and earns trust through every interaction . You’re curious about financial crime, motivated to learn, and thrive in a fast-paced environment where no two days are the same. Most importantly, you’re a team player who’s ready to step in, collaborate, and make a real impact.

Responsibilities

Be the voice customers trust — delivering empathetic, high-quality support across inbound and outbound calls when it matters most.; Act with speed and precision — managing fraud alerts and cases from detection through to resolution, ensuring timely and accurate outcomes.; Collaborate to protect — working closely with internal teams to mitigate risk and strengthen our fraud prevention approach.; Stay ahead of the curve — proactively analysing transaction patterns to identify emerging trends and continuously improve how we respond to fraud threats.

Requirements

A customer-first mindset, with experience delivering thoughtful, high-quality support; A solid understanding or strong curiosity around current and emerging financial crime risks and their impact; An interest in financial crime management principles , with a desire to build your expertise; Flexibility and commitment to work a rotating 7-day roster (approx. 38 hours per week) in a dynamic 25/7 call centre environment

Nice to have

Experience in a customer support or contact centre environment , where empathy and responsiveness matter; Knowledge of card products (credit, debit, or proprietary cards); Exposure to card fraud detection tools or similar systems

Benefits

Recognition and growth : Celebrate achievements through IGNITE and grow with tailored development opportunities.; Wellbeing focus : Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’; Diversity and inclusion : Join a workplace that values different perspectives and flexible work arrangements.