Integration Support Engineer

The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.

Responsibilities

You will support clients and internal teams; Troubleshoot and resolve challenging integration issues, ensuring customers can easily see value with Podium; Serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations offered; Maintain high-quality troubleshooting documentation of the integrations that are supported; Be an expert in Podium's public APIs and SFTP experience; Maintain a high level of communication with clients and internal teams, keeping them informed during the resolution process; Read and interpret technical documentation for various API's, both internal and external

Requirements

1 year of prior experience setting up software or following technical operating procedures; Experience using API's and AI agents with proficiency in authentication methods; Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira; Experience using Postman to interact with API's as well as experience executing command line scripts to initiate on-premise integrations; Demonstrated over-achievement in managing a large work queue; A base understanding of SQL and being able to write queries for debugging purposes; Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization; Constantly invents new and better ways to get things done; Is accountable to others; Earns the trust of your colleagues by always keeping your commitments; Keeps key stakeholders informed on the progress being made while fixing integrations; Focuses on results and is not satisfied until planned outcomes are achieved

Benefits

Open and transparent culture; Life insurance, long and short-term disability coverage; Paid maternity and paternity leave; Fertility Benefits; Generous vacation time, plus three 4-day summer holiday weekends; Excellent medical, dental, and vision benefits; 401k Plan; Bi-annual swag drops with cool Podium gear and apparel; HQ (Utah) gym with local professional coaches and classes offered; Onsite HQ (Utah) child care center, subsidized for employees