Library Assistant

Performs routine para-professional and customer service work in the Public Library, which involves lending materials and keeping records of those materials and their borrowers, and keeping books and non-print materials in order on shelves. Does related work as required.

Responsibilities

Answers borrowers' questions about reserves in person and over the telephone; Answers the telephone and transfers calls to other parts of the library; Answers questions about the Library at the Customer Service Desk as assigned; Checks books and non-print materials out to borrowers and operates computer and circulation system; Registers new borrowers; Collects fees for damaged and lost materials and Friends Continuous Book Sale; Performs computer operations involving renewing materials, changing status of library cards, and other circulation activities; Checks shelves for overdue, lost and requested materials; Straightens shelves; Performs shelf-reading and places misfiled books in correct places; Shifts, sorts, and shelves books and nonprint materials; Checks in materials using a computer, circulation system and RFID antenna; Manually changes status and holdings codes as needed; Writes RFID tags using a computer, RFID antenna and specific program; Inspects returned items for damage or missing components; Places and cancels reserved materials for borrowers; Processes reserved materials for library and self-service lockers at other locations and for NC Cardinal resource sharing libraries; Instructs library customers in use of the computerized catalog; Assists borrowers with self-checks; Assists the public with using the photocopier and orders, maintains inventory for, and schedules maintenance for the photocopier; Opens and closes money transaction program and credit card machine, including tallying end-of-day moneys; Acts as team leader in absence of the supervisor (full-time employee); Ensures all work is performed in accordance with OSHA and City Safety Standards and Policies

Requirements

High school diploma or GED equivalent, plus at least one consecutive year of recent (in the last 3 years) customer service experience in retail, library, or a related service industry; Valid driver's license; Cover letter and resume required with application; Demonstrated commitment to exceptional customer service with strong communication, listening, and teamwork skills; Ability to work effectively with a diverse community and adapt to evolving library services; Intermediate experience in Microsoft Office and basic office practices; Ability to accurately interpret and manage computerized records; Experience with Canva or similar design tools, social media platforms (X/Twitter, Facebook, Instagram, Goodreads), and digital technologies such as online databases and streaming services may be required for certain assignments; Ability to assist customers with downloading apps, setting up accounts, and accessing digital content on mobile devices may be required for certain assignments; Knowledge of organizational systems such as the Dewey Decimal System; ability to maintain accurate shelving and interpret spine labels; Comfortable with public speaking and training for programs and instruction, including occasional off-site events may be required for certain assignments; Physical ability to move throughout all library floors, push carts, and lift materials (up to 50 pounds); Availability to work flexible hours, including evenings, weekends, and holidays; regular schedule includes evenings and a weekend rotation (or as scheduled)

Benefits

Guaranteed life-long monthly pension, once vested after 5 years of service; 401K and 457B Retirement Plans; PTO earned within first year; 13 Paid Holidays per year; Tuition Reimbursement Plan; Competitive medical, dental, and vision plans effective day one; Competitive salary commensurate with education and experience