Localization Operations Manager (x/f/m)

We're looking for a Localization Operations Manager to audit and redesign how we conduct translation and localization end to end; from content creation, through engineering delivery, to linguistic quality review. You will challenge our current tooling and AI/MT workflows, content ownership and governance models, integrate AI software development best practices, and leave behind a better process and toolset for multiple language markets, not just one.

Responsibilities

Audit the current end-to-end localization and translation workflow for our three main markets, from source content definition through engineering execution to linguistic QA, defining and implementing improvements for an updated localization process; Evaluate and evolve our use of machine translation and AI-assisted translation tooling, including glossary ownership and governance, content classification, and where and how human review fits in; Define a vendor and tooling strategy for translation and linguistic quality across our language markets; updating our existing tool stack as needed; Design and roll-out evolved processes in partnership with engineering, design, product, medical, and local go-to-market teams; Hand off a durable process and toolset by the end of the engagement

Requirements

Prior experience as a Technical Program Manager, Product Manager, or Localization Operations Manager, with hands-on experience designing and implementing localization/internationalization tooling and MT/AI-assisted translation workflows; Strong proficiency in AI-native workflows as they relate to software development and content management; Can build tooling solutions, agents, and technical solutions where needed; Experience with multi-market, multi-language products at scale; Track record of shipping quality, speed, or cost improvements to a localization or translation operation; Strong stakeholder management across design, engineering, and content teams; Comfortable working independently on a fixed-term, outcome-driven engagement; Professional working proficiency in English

Nice to have

Italian, French or German localization experience; fluency in Italian