Orchard - Program Manager (PM team lead)

We're looking for a Program Manager to own delivery across one of our most significant client portfolios. This is a hands-on role: you'll lead and run complex programs yourself while developing the PMs around you and holding accountability for delivery quality, commercial health, and client confidence. Orchard is a creative and technology agency, part of ASX-listed Enero Group, with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

Responsibilities

Delivery excellence: carry own clients and programs, estimate, build timelines, run governance, and navigate real briefs and issues; Program visibility: maintain a clear view of portfolio milestones, dependencies, and risks, surface problems early with options; Commercial accountability: track budget vs actual, manage scope change, flag margin risk, monitor pipeline and contribute to new business efforts; Team development: lead and coach a team of PMs, build an environment where work is owned at the right level; Client partnership: act as senior delivery contact, working with Account Direction to translate business objectives into executable programs; AI and continuous improvement: use Claude and other AI tools in daily work, bring new approaches back to the team, help build Orchard's AI delivery capability

Requirements

8+ years in digital delivery, agency experience preferred; Experience across multi-program portfolios with meaningful commercial responsibility; Solid commercial instincts: understands margin, owns forecasts, and manages scope change; A people-first approach: invests in the people running the work; Systems thinker who builds frameworks that scale and empowers others to carry them; Calm, transparent, and decisive under pressure, surfaces risk honestly and presents clear options; Hungry for growth: spots opportunities within existing clients and actively pursues new business; Comfortable with ambiguity: creates structure and makes calls with incomplete information; Active user of AI tools with genuine curiosity about where it's heading; Committed to self-directed learning and bringing new thinking to the team

Benefits

Direct access to senior leadership; Genuine autonomy in how you lead; Opportunity to shape how AI changes delivery at the agency; Join a PM leadership cohort focused on craft, capability building, and investing in each other