Property Manager- London

Dwelly is building the AI operating system for residential lettings. We are seeking a proactive and highly organized Property Manager to lead the daily operations of a dedicated residential portfolio. As a key point of contact between tenants, contractors, and owners, you will ensure every home is maintained to the highest standard. Working closely with agency teams and managers, you will play an important role in enabling Dwelly's vision to transform the lettings industry in the UK. This role requires an individual that is comfortable with frequent change, is highly resilient and has a proactive mindset.

Responsibilities

Serve as the primary point of contact for a specified property portfolio; Adopt the Dwelly CRM as the primary platform for portfolio management; Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections); Negotiate with landlords and tenants regarding deposit deductions and referring to TDS, when necessary; Resolve landlord, tenant and contractor issues in a timely and professional manner; Ensure the portfolio is compliant with UK safety legislation and housing standards; Any other duties within your capabilities as requested by Management

Requirements

2–3+ years of experience in operations or customer service; Excellent communication and customer service skills; Comfortable with technology adoption; Comfort with ambiguity and rapid change; Highly resilient

Nice to have

Strong UK lettings regulations knowledge; Tech-enabled environment experience; Experience with multiple CRMs