Resource Planning Lead

Step into the engine room of our Professional Services team as the Resource Planning Lead, where you'll play a pivotal role in matching top-tier talent with exciting engagements! In this dynamic execution and analytics role, your mission is to build seamless schedules, maintain crystal-clear data, and proactively spot risks before they happen to keep our delivery capacity running smoothly. If you love optimizing processes, championing data quality, and envisioning a clear path toward PS operations or delivery leadership, this is your chance to make a massive impact behind the scenes.

Responsibilities

Process staffing requests from intake to assignment, aligning consultants to engagements based on skills, availability, and project timelines; Maintain accurate and current resource schedules and assignments within Kantata (PSA platform); Proactively flag scheduling conflicts, over-allocations, and staffing gaps to practice leads and the Resource Manager, and propose solutions; Produce weekly and monthly reports on utilization, bench time, time-to-staff, and forecast versus actuals; Maintain the skills matrix by collecting and verifying consultant skill updates, certifications, and assignment data; Manage partner resource administration, including tracking assignments, managing scorecards, and partner onboarding logistics; Champion process improvement by leveraging AI tools and automation in scheduling, reporting, and data cleanup

Requirements

Bachelor's degree in business, operations, analytics, or a related field, or equivalent real-world experience; 1 to 3 years of experience in scheduling, resource coordination, operations, project coordination, or a similar analytical role; Strong Excel or Google Sheets skills; Highly organized and detail-oriented, comfortable juggling multiple requests; Crisp written and verbal communication skills, with the confidence to follow up proactively with colleagues; Comfortable with AI tools and interested in automating repetitive, manual work

Nice to have

Internship or co-op experience within professional services; Hands-on exposure to Kantata (Mavenlink) or another sophisticated PSA or scheduling platform; Keen interest in the LMS, HCM, or SaaS space

Benefits

Employee Share Purchase Plan (ESPP) with a 15% discount; Competitive compensation package; Health benefits; Paid vacation days; Two company-wide Docebo Days; Floating holidays for cultural celebrations; Birthday off; Family coverage offering time with children; Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors); Company-wide events