Senior Implementation Specialist - Dutch Speaking

The Senior Implementation Specialist is a change management and consultative expert who owns the onboarding and successful adoption of Perk's Enterprise clients. The role digs into client needs, defines the best onboarding strategy, leads change inside the customer's organisation, and ensures new clients are fully prepared to book business travel on Perk. The role requires technical expertise in the Perk Travel platform, integrations and open APIs, and includes mentoring the Implementation team and the wider Revenue organisation. The Implementation team onboards Premium, Pro and Enterprise customers onto the Perk platform, guiding them from signup to launch.

Responsibilities

Be the first impression of Perk and the first point of contact for clients and escalations throughout implementation, always delivering 7-star service; Hold consultative conversations to gather client requirements, and answer them with experience and data-driven best-practice recommendations; Own the timeline, rollout plan and account while it is in implementation, preparing and executing onboarding plans with strong project management and directing work across the internal team; Act as the subject matter expert in change management and adoption, leading customers through introducing a new travel tool and policies, and providing guides, templates and recommendations to support long-term success; Act as a technical solutions expert: identify the best solutions for each client's needs, prioritising automations, integrations and the full range of platform functionality; Configure client accounts to their specifications and provide technical support and troubleshooting, including setting up integrations with marketplace partners or custom-built API solutions; Plan and deliver tailored training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training; Lead cross-functional projects, keeping all internal stakeholders aligned on the goal of full customer ramp-up, collaborating with Sales, Account Management, Product, Engineering and Finance; Prioritise accounts based on client and business needs; Simplify complex technical information for all audiences; Support Pre-Sales by explaining what an implementation will look like and how the platform can meet prospects' needs; Validate configuration and account satisfaction by monitoring client booking behaviour after launch, and proactively offering support or recommendations; Review completed implementations to improve your own process and the team's, following a cycle of execute, assess, improve, repeat; Mentor colleagues and set an example for the Implementation team and the wider Revenue organisation

Requirements

A customer-first mindset, focused on a smooth onboarding and on what clients need to be happy in the long term; A proven track record as a high achiever in an Implementation Specialist role, with previous experience working with Enterprise clients; Success managing and delivering complex, international projects in a fast-paced environment, including defining scope and handling changing requirements while keeping the project on course; Demonstrated ability to work with C-level stakeholders to clarify their requirements and concerns clearly and professionally; Superb communication skills, and the ability to build relationships at all levels internally and externally, adapting your approach as needed; A thoughtful, consultative approach to making recommendations to clients and internal stakeholders; Organised, structured and analytical, with strong problem-solving skills, creativity in solutions and keen attention to detail; Tech-savvy, with an understanding of basic technical concepts around integrations and open APIs, and the ability to learn and adapt quickly; A solution-oriented, proactive mindset with a commitment to continuous improvement, spotting opportunities to improve things for clients and the team; Excitement for challenges and a personal drive to make a difference