Senior Product Designer

We’re hiring a Senior Product Designer to own 9amHealth’s consumer app — the daily touchpoint for people managing diabetes, blood pressure, cholesterol, or weight. This is a craft-led, senior IC role. You’ll design what our members see, what they tap, and how the experience responds. The quality of what you ship matters as much as the thinking behind it. The mandate is broad and the canvas is genuinely open. Several tracks in the 9amHealth member experience are still largely untouched: mental health support, movement, and more. You’ll put your fingerprint on labs, medications, virtual visits, education, nutrition, tracking, and the onboarding and re-engagement patterns that tie them together. For an ambitious senior designer who wants to shape a product from the ground up, that scope is rare. Our members carry real clinical risk, including vulnerability to disordered eating patterns. That means no unnecessary pressure, no calorie scolding, no shame loops. Holding “engaging” and “clinically safe” in tension at the same time is the real design challenge here, and the thing that makes this role genuinely hard and genuinely interesting. It’s also the part that no tool can do for you, it requires judgment. The member app is also tightly integrated with our EMR, which we built ourselves. Clinical data surfaces on the consumer side. Member actions trigger Care Team workflows. A “message your Care Team” button has a queue behind it. A surfaced lab value is the tip of a workflow. You’ll work primarily on the consumer surface, but you need to think across that seam, because your decisions shape the clinical team’s day. This is a senior individual contributor role reporting to our Head of Design. You’ll work day-to-day with a full product squad: a product manager, front-end and back-end engineers, and QA. Our product and engineering team is distributed across San Diego, (CA) and Vienna (AU), and this role is based in EST for maximum overlap with both.

Responsibilities

Own the companion app end to end: flows, surfaces, interaction patterns, visual system; Design the daily engagement loop with activation funnels, onboarding flows, empty and sparse states, and re-engagement mechanics; Move from idea to working prototype in hours; Stay close to members and run research; Build and maintain the design system; Partner closely with clinicians, coaches, and care coordinators; Make hard tradeoffs and write the reasoning down

Requirements

Leads with craft and backs it with strategy; Owned a consumer product end to end; Strong visual and interaction point of view; Thought seriously about how to build daily habits without manipulative loops; Know how to run research and turn it into decisions; Comfortable designing in ambiguity; Strong written communication

Nice to have

Shipped clinician-facing tooling; Worked with an internally built EMR at a digital health company

Benefits

Health, dental, and vision insurance; Flexible PTO; Work from home options; Professional development budget; Support for continuing education; Opportunity to make a meaningful impact on chronic disease management and patient outcomes; Collaborative, mission-driven culture