Shift Lead - The Battery (Keyholder)

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures. Since 2017, we’ve led the industry in location-based VR.

Responsibilities

Create unforgettable guest moments; Greet guests with energy and invite them into an exciting, welcoming environment; Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up; Proactively share offers (F&B, repeat visits, gift cards) to boost engagement; Be a tech and experience expert; Master proprietary tech and keep gear calibrated; Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests; Communicate with management and tech support when issues arise, clearly and quickly; Keep things running smoothly; Maintain a spotless, high-energy store that meets Sandbox VR standards; Sanitize gear thoroughly and display materials/gift cards to brand expectations; Prepare iPads, body trackers, and gear before and after every session; Shift leadership and coaching; Open/close the store, manage daily audits, break schedules, and labor spend; Run shift check-ins, coach in real time, and train new hires; Ensure team performance, morale, and guest service standards remain high

Requirements

Egoless and coachable; Adaptable and proactive; Team-focused; Reliable; Physically able (on feet, some lifting up to 40 lb, occasional stairs); Weekend availability required; Leadership: 1+ year in retail/hospitality leadership

Benefits

Paid sick time; 401(k) match; Commuter benefits (transit + parking); Referral bonuses; Employee discounts; Free VR sessions