Sr. Forward Deployed AI Solutions Engineer

The Forward Deployed Solutions Engineer will work directly within a business domain (e.g., Commercial, Clinical Operations, Lab Operations, Sales & Marketing, Customer Experience etc.). In your role, you’ll find opportunities for enhancing efficiency and productivity by looking for workflows which can be executed 10–100x faster or more often than a human team could using AI agents, integrations and other patterns. You will build, deploy, and run them in production. You report into the central AI & Automation team, partner directly with domain leadership on priorities, and bring patterns back so the whole company compounds.

Responsibilities

Map workflows in the domain; identify step-change opportunities where AI, ML, or automation unlock throughput, coverage, or speed; build business case and align with domain leadership; design future-state workflows including data flows, target workflow, model context, and human-in-the-loop checkpoints; stand up agents and automation pipelines using approved AI platforms; connect agents to business systems via MCP servers, APIs, webhooks, CLIs, and skills; configure tools, prompts, context, and retrieval pipelines; handle integration issues such as auth, schema drift, rate limits, and data quality; own agent performance end-to-end including KPIs; build and manage evals; triage failures, tune prompts/context, iterate; instrument observability with tracing, structured logs, and dashboards.

Requirements

Hands-on technical fluency. CLIs, APIs, webhooks, SQL, and Python scripting. Working knowledge of LLM and agent behavior — prompting, context, tool use, RAG, MCP, evals, failure modes. Be very comfortable with a cloud platform.; Trustworthy with elevated access. Least-privilege, auditability, and safe rollbacks are second nature.; Strong technical and process judgment. You think in outcomes and KPIs, can defend prioritization calls, and are comfortable being the most technical person in a business meeting and the most business-savvy in a technical one.

Nice to have

Prior experience working hand in hand with businesses to deliver measurable outcomes.; Hands-on experience with an enterprise agentic platform (CrewAI, LangChain, AWS Bedrock, Claude, Codex) or building directly against a model API.; Background in product management, solutions engineering, consulting, forward-deployed engineering, or technical operations.; Experience in regulated environments (HIPAA, SOC 2, GxP, SOX).

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program; Bonus and equity