24/7 Restaurant Supervisor

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

Interviewing, disciplining, developing/training, and scheduling staff; Lead team member shift meetings; Monitors and supervises shift activities and opening and closing duties; Interacts with guests to resolve any guest issues; Works with other supervisors to facilitate a pleasurable dining experience for guests; Fills in for line staff when required; Demonstrates proactive leadership skills; Communicates well with guests and team members in a team environment; Must facilitate repeat business through pleasurable dining experiences

Requirements

Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License; Minimum 1-2 years of previous F&B Supervision/Management experience required in FOH operations or a relevant degree in a hospitality program; Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests; Conflict management: An Assistant Manager must recognize a problem when it arises and resolve it appropriately using good judgment, tact, and initiative, in accordance with company policy and procedure. Requires the often-unbiased mediation skills to handle conflicts at all levels of supervision, as well as the ability to negotiate effectively; Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives; Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals; Understands measurements of liquid, weight and temperatures; Ability to work in a high-volume, sometimes loud, and ever-changing environment; Basic to intermediate computer knowledge; Must possess excellent guest service and communication skills with the ability to deal with guests; Ability to speak and write English; Ability to communicate information through spoken words and sentences that others will understand; Ability to read and understand information and instructions presented in writing; Must be able to stand for the duration of the shift; Must be able to bend, stoop, and continuously use hands; Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs; Ability to work all shifts, including weekends and holidays when needed; Successfully pass a pre-employment criminal background check and drug screen

Benefits

Enhanced health, dental, and vision insurance, along with a flexible spending account; Education, tuition, and certification reimbursement (up to $6,000 per calendar year); Growth opportunities available within department/company; Access the team dining hall with one free hot meal per shift; Company-matched 401k; Paid time off and six observed holidays; Team Member Hotel, Retail, and Spa Discounts; Team Member Anniversary Recognition (earn resort credit, vacation trips and more); subsidized bus transportation up to 80%