2nd Line Support Consultant

Come join us and make a difference in the world!

J oin Our Team as a 2nd Line Support Consultant!

Are you a natural problem‑solver who loves helping customers and working with innovative technology? We’re looking for a motivated, organised, and people‑focused individual to join our team and provide exceptional 2nd line support across our suite of applications.

What You’ll Be Doing

In this role, you’ll play a key part in delivering a great customer experience by:

Responsibilities

Providing 2nd line application support to customers using our applications; Handling customer queries electronically and over the phone; Investigating, troubleshooting, and resolving technical incidents; Supporting account management and building positive customer relationships; Keeping detailed records of interactions and investigations; Monitoring system and security alerts proactively; Recreating and validating customer issues using internal guides; Collaborating with cross-functional teams across the business; Assisting with the rollout of new applications and updates

Requirements

Self-motivated , eager to learn, and persistent in solving problems; Organised , logical, and methodical in your approach; Someone who genuinely enjoys helping people; Confident with computers and tech-savvy; Clear and professional in both spoken and written communication; Empathetic and patient when supporting customers; Comfortable working independently or as part of a team; Able to obtain SC/NPPV3 Security Clearance (Higher Vetting is essential)

Benefits

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost); 25 days paid holiday with the option to buy/ sell; 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost); A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%; A fantastic selection of flexible benefits to suit your individual needs; We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life