2nd Line Support Engineer

An award-winning service provider is looking for a dynamic 2nd Line Support Engineer to join their team. This role offers flexibility, requiring only occasional travel to their vibrant offices across the UK. Applicants must currently reside in the UK to be considered. The company delivers services to local businesses, authorities, real estate, and residential housing and is undergoing a transformative phase, with plenty of opportunities to work on exciting projects. The business offers a hybrid work model, with four days in the office and one day working from home.

Responsibilities

Serving as the escalation point for the internal team, handling tickets beyond the scope of 1st Line Support Engineers; Troubleshooting and resolving technical issues; Managing incoming support tickets, while also working proactively; Providing regular, professional, and relevant customer communication

Requirements

Applicants must currently reside in the UK; 3 years of experience working in an infrastructure support-based role; Experience with Windows and MAC laptops; Knowledge of Office 365 and Intune; Strong communication skills, able to effectively engage both technical and non-technical customers; Ability to troubleshoot issues across Office 365, Autopilot, Intune, and Licensing

Nice to have

Experience with JAMF Pro for Apple device management; Experience working within a busy support desk

Benefits

Hybrid working; Flexibility; Vendor-specific certifications; Career progression; Opportunity to work on exciting projects