Accommodations Program Manager

Our client, a real estate company in Miami, FL, is in need of a Accommodations Program Manager Role for an initial nine-month contract. Working in a hybrid model four days/week onsite, the Program Manager will design the infrastructure, workflows, and governance model that will anchor the function long-term. The Accommodations Program Manager will lead all program build activities during the first 6–9 months, operating at a strategic and operational level simultaneously. This is primarily a builder role but the role will also include actively supporting case load: you will create the case management framework, design ServiceNow technology, refine the policies and SOPs, align stakeholders, and develop the training that prepares both HR and people managers for the new centralized process.

Responsibilities

Design the infrastructure, workflows, and governance model for the accommodations program; Lead all program build activities during the first 6–9 months; Create the case management framework; Design ServiceNow technology; Refine policies and SOPs; Align stakeholders; Develop training for HR and people managers; Actively support case load

Requirements

5+ years of direct experience managing workplace accommodation programs under ADA/ADAAA, PWFA, and/or Title VII; Utilization of ServiceNow case management system or a strong technical aptitude for learning and navigating new systems; Demonstrated experience designing or significantly overhauling an accommodations program — not just operating within one; Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment; Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments; Proven ability to develop employment-related policies, SOPs, and training programs that hold up under legal scrutiny; Strong project management skills; ability to drive multiple workstreams simultaneously in an ambiguous, build-from-scratch environment; Executive-level communication and stakeholder management skills

Nice to have

Background in vocational rehabilitation, occupational health, or disability management; Familiarity with intersecting leave frameworks (FMLA, state leave) and workers' compensation processes; Experience in homebuilding, construction, real estate, or another industry with a significant non-desk workforce; Professional certification: ADAC, CPDM, CLMS, PHR/SPHR, or equivalent

Benefits

Excellent benefits and compensation packages