Account Administrator

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time fixed term basis for 12-14 months.

Salary: £26,409 per annum.

Working hours: Monday-Friday, 8am-4pm.

As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.

Responsibilities

Management of client queries and log issues with site accordingly.; Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.; Management of client inbox, and respond to emails in a professional and timely manner.; Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.; Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.; Managing back orders and accompanying Intraday calls and emails.; Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).; Provide annual leave cover for the Account Executive and administration colleagues.; General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).; Liaising with client key contact on a daily basis in an articulate and efficient manner.

Requirements

Previous administrative experience is desired.; Excellent verbal and written communication skills.; Exceptional attention to detail.; Ability to work using own initiative.; IT literate with knowledge surrounding MS Office.; Effectively prioritising work load in order to meet set deadlines.; Customer Service driven, in order to maintain a high level of customer focus.