Account Coordinator

We are seeking an Account Coordinator with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for coordinating fleet & rental accounts. You will also support the redemption process for repo units, including liaison with the national accounts team and local customers to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate the administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts.

Responsibilities

Coordinate the inventory and sale of local commercial and fleet vehicles; Ensure sales vehicles meet specifications by receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms; Negotiate sale of pending bids as per customer service level agreements; Assist with transportation logistic requests and billing; Generate/prepare reports by gathering data from computerized systems; Coordinate the vehicle redemption process in accordance with customer and company requirements; Support related customer service requirements, including answering calls, greeting walk-in customers, taking payments, and processing requests; Ensure customer satisfaction by communicating with clients and resolving issues in a timely manner; Enter new data manually or electronically in an accurate and timely manner; Process cheques, file sales transactions, balance and transmit sale reports and EFT wire transfers to other systems as required; Support other administrative tasks, including sale day functions; Other duties as assigned

Requirements

1-2 Years' of related experience or education in account coordination; Tech-savvy, and comfortable using Google Suite; Strong customer service and communication skills; Excellent organizational and time management skills

Nice to have

Prior experience in account management / business development; Prior experience within the automotive remarketing industry; Experience with AMS, VTrace, and other OPENLANE systems

Benefits

Competitive pay; Medical, dental, and vision benefits; Immediately vested RRSP (Canada) with company match; Paid Vacation, Personal, and Sick Time; Employer-paid Leap into Service Day to volunteer; Robust Employee Assistance Program; Tuition Reimbursement for eligible programs; Opportunities to expand skill set across a publicly traded, global organization; Company culture of internal promotions, diverse career paths, and meaningful advancement