Account Director - (Taiwan Base)

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. This role reports to the Commercial Director.

Responsibilities

Be responsible for managing a book of software subscription renewal business, aligned by quarter, with the goal of closing the sale of all renewal contracts before contract expiration; Meet quarterly, half-year, and annual targets (quota) associated with an assigned book of renewal business; Maintain direct engagement with customers and channel partners throughout the duration of a contract's lifecycle to identify and eliminate potential obstacles to timely renewal; Ensure assigned renewals are closed on time by working in a highly collaborative environment with internal organizations — Inside Sales, Customer Success, and Partnership Sales; Own a portfolio of existing accounts and take responsibility for their retention and growth; Identify upsell and cross-sell opportunities within existing accounts; Proactively own renewals in accounts in cooperation with the Customer Success team; Succeed in a team-selling environment for maximum account penetration and coverage; Consistently forecast monthly and quarterly performance; Negotiate deals and contracts at various levels within the targeted account, with primary focus on “C” and enterprise-level negotiations; Participate in meetings with key stakeholders starting from onboarding kick-off to Business Review meetings; Discover strategic needs and the direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact; Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints; Take ownership of renewal success and strategy to achieve key commercial and contractual targets; Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets, ensuring the best customer experience and success recognition; Achieve customer advocacy goals with the marketing team, including success stories and testimonials; Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One’s product and strategic roadmap execution

Requirements

Having 3+ years of experience in the fields of direct account sales or renewals in the B2B SaaS industry is a must; Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!; Proven track record of using sales and persuasive skills; Work across various internal organizations such as Sales/Pre-Sales/Customer Success and the Technical Support Team, and be collaborative to get things done; Deep knowledge and expertise with SaaS sales and services models; Advanced proficiency or expert-level knowledge of contract renewal processes, sales negotiations, and renewals forecasting; To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients; Ability to operate and make timely decisions in an ambiguous, ever-changing environment where products are often sold before they are fully developed and features change rapidly; To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support; Passion for testing, measuring, and improving outreach and follow-up effectiveness; High sense of responsibility and accountability; A strategic thinker with excellent project and time management skills; Experience negotiating and navigating contracts and legal discussions; Thrives in a fast-paced, high-growth, rapidly changing environment; Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, database administrators, and data scientists); Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts; Experience in managing various stakeholder relationships to get consensus on solutions/engagements required

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories