Account Manager ANZ - SaaS (4044)

Our mission is to deliver identity intelligence on a global scale. Australia and New Zealand play a big role in our strategy, offering opportunities to help existing clients achieve their objectives in customer onboarding and risk management. In this role, you will manage and grow a diverse portfolio of customers across New Zealand, spanning a range of industries, business sizes, and regulatory environments. You will build trusted relationships, develop a deep understanding of each customer's unique challenges and objectives, and act as a trusted advisor on market, industry, and regulatory developments. Through proactive account planning, whitespace analysis, and stakeholder engagement, you will identify growth opportunities, drive retention, and deliver measurable customer outcomes. Working cross-functionally, you will coordinate internal resources to ensure customers realise value from their investment and continue to grow their partnership with GBG.

Responsibilities

Develop and execute account plans that protect recurring revenue, support customer retention and deliver sustainable portfolio growth; Use customer insight, whitespace analysis and prospecting to identify, qualify and progress cross-sell and upsell opportunities within existing accounts; Provide accurate and timely sales forecasting through effective use of CRM tools, ensuring data integrity and actionable insights; Build long-term relationships across multiple levels and functions within each customer, including executive and C-level stakeholders; Work closely with Professional Services, Marketing, and Product teams to align strategies and deliver a cohesive customer experience; Stay updated on industry trends and the competitive landscape to identify new business opportunities and inform strategic decisions; Own the customer journey from deal closure through to activation and adoption, ensuring a seamless transition and effective change management; Drive early value realisation by helping customers maximise the solutions they've purchased, achieve their desired outcomes, and realise the business value and ROI expected from their investment

Requirements

Proven experience in account management with a strong commercial focus; Demonstrated ability to meet or exceed sales targets consistently; Self-motivated and driven to succeed; Exceptional communication, negotiation, and interpersonal skills; Strong analytical and strategic thinking abilities; Ability to work independently and collaboratively within a team; Adaptable to changing environments, including SaaS, new products, and evolving client needs, with a creative approach to solutions; Proven ability to quickly build trust with prospects and internal stakeholders; Flexible and the ability to prioritise and adapt quickly

Nice to have

Knowledge of AML/CFT regulations in New Zealand (preferred but not essential)