Account Manager, Base44

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities

At Wix, we believe our best work happens together. Our work model is fully in person, with 3 days a week from our New York office.

Responsibilities

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor; Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform; Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells; Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention; Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams; Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience; Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives; Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work; Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health; Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

Requirements

4+ years of account management or customer success experience in a B2B technology company, preferably a startup; Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors; Proven track record of driving account growth, renewals, and customer satisfaction; Exceptional communication, presentation, and relationship-building skills; Strong problem-solving abilities and a passion for helping clients achieve their goals; Organized, proactive, and comfortable operating in a high-growth, fast-changing environment; A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one; Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding