Account Manager, Japan

The Account Manager role is a key sales role at Airwallex. This role will work within our SME team on a book size of 150-300 customer accounts. You will work cross-functionally, engaging with many teams across the wider Airwallex team, including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of customers.

Responsibilities

Build deep relationships with your portfolio to best understand customer needs & provide value-based solutions utilising our range of products and services; Achieve revenue targets by focusing on input metrics to deliver the relevant outputs. We have a framework that works, but we also want this individual to bring themself to the role & drive success in how it best works for them utilising the best tools available; Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving; Build relationships with internal stakeholders to share customer insights & help build out the roadmap of products from this.

Requirements

You have Account Management experience - at least 3 years of B2B experience managing and growing technology/fintech relationships with a large book of accounts; You have worked previously with complex sales, feeling comfortable selling to C-level executives; You are a relationship builder – you build meaningful, collaborative relationships with all you work with internally and externally; You have exceptional communication skills and are comfortable conversing with people of all backgrounds and domains; You are a problem solver – you look for creative solutions, understand new products, and ask the right questions before figuring out a solution. You can easily simplify complexity for others; You want to build something great – you should be resilient, driven, creative, patient but persistent, adaptable, and work well under pressure; You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets; You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation.