Account Manager, Japan

The role is remote, ideally based in Tokyo, though candidates in Thailand, Singapore or Australia with native or near-native Japanese proficiency will also be considered. The role of DoiT's Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further, be a trusted point of contact for the cloud vendor teams regarding accounts' growth opportunities, and retain 100% of DoiT's existing customers. DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud for business growth and innovation.

Responsibilities

Develop a deep understanding of the business, cloud management platform, support and services and how they help clients; Maintain knowledge, context and ownership of assigned customers and own communication with the respective vendor teams to show value and potential opportunities for revenue growth; Manage customer-related support escalations to resolution, ensuring customer satisfaction; Negotiate and close long-term commitments with key stakeholders; Identify new workload opportunities within the customer's cloud environment / SaaS solutions; Generate new-logo sales to expand your territory; Establish a regular cadence with the complete portfolio of customers as part of your book of business; Help aggregate customer feedback to ensure products & solutions align with customer needs; Provide customer feedback and requests to engineering teams to help prioritize deliverables; Deliver regular quarterly reviews with customers; Identify cost optimization opportunities within the customer cloud environment; Work with Cloud Vendors Sales Rep on mutual customers; Occasional travel within Japan and the broader APAC region

Requirements

2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years of experience at a technology company; Strong verbal/written communication skills in Japanese & English; Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships; Excellent operational/administration skills, analytical, detail-oriented and able to "zoom" in/out from the big picture to the minutiae; A desire to grow within the organization and continuously broaden your skill sets; A great sense of humour and enjoys having fun at work

Nice to have

Experience with AWS, GCP, or other major public clouds; Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications); Additional languages

Benefits

Unlimited Vacation; Flexible Working Options; Health Insurance; Parental Leave; Employee Stock Option Plan; Home Office Allowance; Professional Development Stipend; Peer Recognition Program