Account Manager-Legal

Octus is currently seeking an Account Manager to join our Legal Account Management team. The Account Manager will manage and cultivate strong relationships with law firm accounts throughout the East Coast, with a focus on subscription renewals, expansion, uplifts, and cross-selling of additional Octus products. This full-time position is based in our New York City office.

Responsibilities

Manage all aspects of the renewal cycle for a book of existing law firm clients across the East Coast; Drive client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts, aiming for a net retention target of 120%+; Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience; Work closely with Octus’s product team to identify opportunities for product enhancements; Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning

Requirements

2+ years of progressive experience in an account management or customer-facing role, specializing in B2B solutions for small to medium sized law firms; Ability to cultivate relationships and forge business partnerships; Proven track record of achieving and exceeding targets; Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams; Strong interpersonal, verbal, and written communication skills; Willingness to travel for client meetings throughout the assigned territory (East Coast); Experience with Salesforce

Benefits

competitive health benefits; matched 401k and pension plans; PTO; generous parental leave; gym subsidies; educational reimbursements for career development; recognition programs; additional commission-based compensation