Account Manager - Mid Market

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Account Manager - Mid Market , you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

Responsibilities

Engage, discover & drive results : Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.; Articulate value : Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.; Execute the sales process : Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.; Learn & collaborate : Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.; Hunt & prospect : Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.

Requirements

Experience that counts : 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.; Strategic mindset : Curious, collaborative, and adaptable — open to learning and comfortable navigating change.; Consultative approach : Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation.; Strong communicator : A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.; Domain knowledge : Exposure to CRM, EX, CX, or ITSM solutions is a plus.