Account Manager

As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

Responsibilities

Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform; Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base; Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI; Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals; Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles; Maintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management; Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency

Requirements

3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets; Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape; Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals; Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value; Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders; Experience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively; A bachelor's degree in a relevant field or equivalent work experience; Fluency in English is required, with strong written and verbal communication skills being essential; Applicants must possess the legal right to work in the country where the role is based

Benefits

Dedicated learning budget; Solve meaningful challenges; Drive innovation; Collaborate with a global team; Be part of a unicorn; Regionally tailored rewards