Account Manager

Preparis www.preparis.com provides businesses a new way to protect their people, operations and shareholder value from 21st century threats. Our web-based solutions deliver best-in-class preparedness content and services that safeguard a company’s most important assets. We use leading edge technology to rapidly deploy critical information and programs to a company’s management and employees.

As an Account Manager, your role is to ensure your assigned accounts achieve the highest level of customer satisfaction and end-user adoption. In an energetic, fast-paced environment your responsibilities include

implementation and training of new accounts, managing customer requests and facilitating the highest levels of user adoption.

Responsibilities

Own the customer relationship from the C-level to the administrator level within each account.; Ensure successful adoption, satisfaction and usage of Preparis' products and services.; Conduct regular account review sessions and interactions to identify barriers and strategies for improvement.; Work closely with Preparis' sales and consulting teams for a coordinated approach to success with each account.; Communicate the Preparis vision and product roadmap.; Solicit customer feedback for ways to improve Preparis’ solutions.

Requirements

Must be a confident self-starter who can thrive in an entrepreneurial environment.; Comfortable engaging all levels of the enterprise from the C-level down to employees.; Experience using Salesforce.com.; Possess a positive attitude with the initiative and desire to exceed expectations at every opportunity.