Account Manager - Strategic Sales

The Strategic Account Manager (AM) role is focused on owning, retaining, and expanding a defined book of strategic executive through structured farming, deep customer engagement, and long-term value creation. This role emphasizes account growth with success driven by multi-product expansion, renewal strength, and durable executive relationships. You will work with complex, global accounts within engineering-led organizations, partnering closely with internal teams to unlock expansion opportunities across usage, teams, and product lines. This role reports to the Sales Manager.

Responsibilities

Own a portfolio of strategic customers with accountability for long-term revenue growth and retention; Upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios; Identify expansion levers using usage data, customer maturity, org structure, and business goals; Engage confidently with engineering leaders, technical stakeholders, and economic buyers; Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth; Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth; Develop trusted relationships with technical user, and executive stakeholders; Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones; Identify and mitigate renewal or contraction risks in partnership with internal teams; Operate as central point of ownership across internal teams; Maintain strong Salesforce hygiene to support forecasting and decision-making

Requirements

5-8 years of B2B SaaS experience, with 2-3 years of experience in a farming / Account Management focused role; Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets; Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell; Willingness to work region-aligned time zones, based on customer coverage; Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment; Solid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders; Bachelor's degree required

Nice to have

Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus; Engineering / Technology background preferred

Benefits

Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law; Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972; Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves; Remote-First work environment that allows our people to work from home; Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience