Account Manager (Tamworth)

As an Account Manager, you'll work directly with small and medium businesses across Northern NSW, building trusted relationships and connecting them with technology solutions that help solve real business challenges, improve productivity and support future growth. The role is based at Telstra Business Technology Centre Northern NSW.

Responsibilities

Build and maintain strong relationships with local business customers; Understand each customer's business, goals and technology needs; Manage and grow a portfolio through proactive customer engagement; Identify opportunities that deliver genuine value and better business outcomes; Connect customers with the right technology solutions and specialist support; Develop new relationships through warm and cold calling; Maintain consistent communication, follow-up and customer care; Contribute positively to team performance, culture and business growth

Requirements

Experience in account management, telecommunications, ICT, business sales, retail sales or customer-facing roles; A genuine understanding of small and medium business customers; Confidence engaging with existing and prospective customers; Experience with proactive calling, relationship building and follow-up; Strong communication, organisation and problem-solving skills; A willingness to learn, be coached and continue developing; A positive attitude and a desire to contribute to a high-performing team

Nice to have

Customer service, banking, hospitality, retail leadership, business development or small business backgrounds who can demonstrate strong relationship-building skills, commercial drive and the ability to learn

Benefits

Performance-related pay and reward opportunities; 37-hour working week and a full one-hour lunch break each day; Access to extensive learning, development and career opportunities across the Telstra network; Ongoing coaching, mentoring and support; Industry-leading parental leave benefits; Health and wellbeing support through Telstra's MyWellbeing program; Additional Telstra leave days and purchased annual leave options; Discounts on eligible Telstra products and services; A supplied laptop; Exposure to emerging technologies including AI, cloud, cybersecurity and digital transformation solutions; A collaborative team culture