Account Manager - US Remote

As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. You’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and Product to share customer feedback and shape the future of our offering.

Responsibilities

Managing and nurturing relationships with new and existing clients; Proactively identifying opportunities to upsell or expand product usage; Serving as a key point of contact for client questions or concerns; Collaborating cross-functionally with Sales, Support, and Product teams; Gathering and sharing customer feedback to improve product and service delivery; Solving customer issues with a calm, proactive, and friendly approach; Driving long-term client satisfaction and engagement

Requirements

Fluent in English; Excellent communication skills—both written and verbal; Strong interpersonal and customer service instincts; Enjoy helping businesses thrive through hands-on support and strategic advice; 2+ years of experience in B2B account management or customer success; Natural multitasker who can manage multiple clients and needs at once; Solutions-oriented and calm under pressure; Thrive in a remote-first, fast-paced environment; Willing to travel up to 10% for client visits

Nice to have

Other languages; Minor SaaS sales experience or experience with up-selling products; Up-to-date understanding of the travel industry's consumer behavior; Knowledge of Hubspot CRM or other CRM platforms

Benefits

100% employer-covered HDHP medical, PPO dental, and standard vision coverages or a choice of plans; Generous Time to Recharge policy — unlimited paid time off; Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year; Work remotely for a maximum of 4 weeks per calendar year; Extensive paid family leave; Three paid volunteer days per year; 2-week cross-functional onboarding program; Cutting-edge equipment and tools; Coverage for certain work-from-home (WFH) equipment; Employer-sponsored 401(k) plan with 2% company match; Join an international, travel-loving team