Account Sales Representative

The Account Sales Representative (ASR) is a highly driven, competitive, and relationship-focused professional responsible for contributing to account sales, service, and support activities across our clinical product portfolio. This role focuses on maximizing patient retention and test cadence compliance within existing accounts, while strategically deepening our footprint within key medical practices and regional hospital networks. The ideal candidate possesses a high-energy, competitive personality, combined with exceptional organizational habits that ensure no detail or follow-up is missed.

Responsibilities

Establish & Expand Institutional Relationships: Cultivate, grow, and maintain deep-rooted relationships with physicians, clinical staff, practice managers, and key stakeholders across hospital systems and medical practices within the Knoxville market; Drive Account Retention & Growth: Work closely with field sales partners to seamlessly support existing customers, ensuring patients adhere to their prescribed test cadence to improve long-term outcomes; Execute Flawless Follow-Up: Serve as the primary, reliable point of contact for clinical workflows, test fulfillment, and logistics; follow up rigorously on customer requests and navigate internal systems to resolve friction points quickly; Master Territory Time Management: Assess, prioritize, and structure daily field schedules efficiently to balance high-volume account touchpoints with high-impact strategic tasks; Leverage Corporate Resources: Educate medical professionals on the digital tools, educational assets, and patient resources that Natera provides to facilitate seamless test order management; Cross-Functional Collaboration: Partner fluidly with internal stakeholders including Clinical Field Specialists (CFSs), Strategic Account Managers (SAMs), Medical Science Liaisons (MSLs), and patient coordinators to maximize unit growth and deliver elite provider and patient experiences; Utilize Data & Metrics: Analyze and monitor internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume to proactively identify areas of workflow improvement

Requirements

Minimum of 2 years of business-to-business (B2B) or medical sales experience with a proven track record of hitting targets, OR a background as a medical assistant, clinical support, patient liaison, or nurse; Competitive Personality: Self-motivated, results-oriented, and driven by an internal desire to succeed and outperform goals in a fast-paced environment; Relationship Builder: Natural ability to forge trust, connect with diverse personalities, and effectively leverage internal medical and strategic resources to back up the sales process; Exceptional Time Manager: Masterful ability to prioritize workflows, multi-task, and work independently with a high sense of urgency; Strong Analytical Capabilities: Comfortable analyzing data spreadsheets and reporting systems to vet patient compliance metrics and target account workflows; Flexible & Adaptable: Thrives in ambiguous, rapidly shifting environments and can think strategically while executing tactical day-to-day work

Nice to have

Bachelor's degree preferred (or Associate's degree with a minimum of 4 years of relevant clinical/sales experience); Local Market Knowledge: Existing familiarity or established relationships with healthcare professionals, clinics, and hospital practices in the Knoxville or broader East Tennessee region is highly preferred

Benefits

Comprehensive medical, dental, vision, life and disability plans; free testing for Natera employees and their immediate families; fertility care benefits; pregnancy and baby bonding leave; 401k benefits; commuter benefits; employee referral program; car allowance; Restricted Stock Units (RSUs)