Accounts Receivable Clerk

The Accounts Receivable Clerk serves within a high-volume group billing environment supporting the Finance, Sales & Marketing and Sales Catering departments at the hotel. The team member would be responsible for ensuring audit work is balanced and completed in a timely manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties. This team member also validates, organizes, and sends the final invoice for complex billing scenarios such as multi-property billing and unique billing requests. This team member represents Cavallo Point Lodge as our Group Billing Concierge, providing expertise, problem resolution, and outstanding service levels to our valued group clients. Timeliness and accuracy of the work performed by the Accounts Receivable Clerk is critical as this is often the last impression a valuable group client will have of the hotel and brand. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Accounts Receivable Clerk reports to the Assistant Director of Finance.

Responsibilities

Uphold company and industry standards for PCI compliance, guest confidentiality, and accounting best practices; Compile, create and reconcile group accounts using hotel sales, financial, and property management systems; Calculate contractual concessions (Comp rooms, Commissions, Rebates, Tax Exempt) owed and adjust in property management system; Research and resolve missing or discrepant charges; Review and process guest and group billing and compile final invoices for hotel group and catering functions; Obtain Catering Management approval before sending invoices; Collaborate with Billing Services and hotel team members to resolve guest billing disputes; Maintain strong relationships with hotel Finance, Sales, Catering, and Conference Services teams; Perform daily audit of financial transactions; Ensure proper group methods of payment and authorize or collect estimated balance; Monitor and collect on future group deposit schedules; Follow up on previously sent bills to ensure timely collection; Answer, research and respond to guest billing inquiries via phone and email; Represent Accounting Department at weekly resume and pre-convention meetings; Attend monthly aging and weekly upcoming groups meetings with Credit Manager; Prepare for End of Month closing by accruing for monthly commissions and tax exempts; Maintain open communication between guests, associates and management; Assist with administrative duties; Balance daily revenue of miscellaneous postings; Reconcile and audit deposits; Audit and reconcile third-party revenues and billing; Maintain expense tracking schedules; Assist with internal/external audits; Manage department filing; Audit and verify revenue transactions; Back-up audit and reconcile daily sales in hotel outlets; Review discounts for policy compliance; Assist with self-audits, spot checks, monthly GC counts, inventory spot checks; Research credit card transaction and gift card variances; Back-up GC support; Provide high-level accounting support to guests and departments

Requirements

Must have knowledge of general accounting procedures, specifically those related to accounts receivable; Quality, productivity, dependability, customer focus, adaptability; Should know about the relevant computer applications; Must be proficient in contract terminology; Must have good communication and problem-solving skills; High school diploma or equivalent; Minimum of 2 years Finance experience for major Hotel Company; Ability to work cooperatively with others; Ability to maintain confidentiality; Ability to read, write and speak English effectively; Ability to communicate effectively both written and verbally; Ability to work effectively, maintain composure and make decisions in stressful situations; Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines; Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel; Proficiency in windows-based computer programs to include e-mail, internet and word processing applications; Strong computer skills and ability to learn new computer applications; General knowledge of mathematics and accounting principles